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General Terms and Conditions
Introduction
Welcome to EmCaps! By using our website and purchasing our products, you agree to the following terms and conditions.
User Account
To place orders, you must create an account with accurate personal information. You are responsible for maintaining the confidentiality of your account details.
Privacy Policy
Your privacy is important to us. We collect and use personal data according to our Privacy Policy, which complies with UAE data protection regulations.
2. Product Information
Product Descriptions
We strive to provide accurate descriptions and images of our clothing items. However, slight variations in color, design, and fit may occur.
Sizing and Fit
Please refer to our size guide to ensure the best fit. If you have any questions about sizing, contact our customer service team.
Pricing
All prices are listed in AED and include VAT. We reserve the right to change prices without prior notice.
Transaction Currency
All transactions on our website are conducted in AED (United Arab Emirates Dirham).
Availability
Product availability is subject to stock levels. We will notify you if an item you ordered is out of stock.
3. Orders and Payment
Order Confirmation
Once you place an order, you will receive a confirmation email with your order details.
Payment Methods
We accept the following payment methods:
– Credit/Debit Cards (Visa, MasterCard, etc.)
Payment Security
All online transactions are securely processed using SSL encryption. Our website complies with PCI DSS (Payment Card Industry Data Security Standard) requirements to ensure the highest level of security for your payment card details.
4. Shipping and Delivery
Shipping Rates and Times
– Standard Delivery: Free for orders above AED 300, AED 20 for orders below..
Delivery Time
– Standard Delivery: 3-5 business days
Shipping Restrictions
We ship within the UAE. International shipping is currently unavailable.
5. Returns and Exchanges
Return Policy
You can return any item within one week of delivery for a full refund, provided it is in its original condition, unworn, unwashed, and with all tags attached.
Return Process
To initiate a return, contact our customer service team or call us. We will provide you with instructions on how to return the item.
Exchange Policy
We offer exchanges within ten days of delivery. Contact customer service to initiate an exchange. Exchanges are subject to stock availability.
Refund Process
Refunds will be processed within 7-10 business days after we receive the returned item. Refunds will be issued to the original payment method used.
Cancellation Policy
You can cancel your order within 2 hours of placing it. To cancel, contact our customer service team by phone or email.
Refund and Dispute Policy
In case of disputes regarding returns, exchanges, or refunds, please contact our customer service team. We will address and resolve any issues promptly.
6. Customer Service
Contact Us
For any inquiries, please contact our
customer service team:
– Email: support@emcaps.ae
– Phone: +971 505 1858 87
– Address: Centro, Dubai Land, Dubai, United Arab Emirates
7. Warranty
Product Warranty
All our products come with a 6 month
warranty against manufacturing defects. This does not cover wear and tear,
misuse, or alterations.
8. Liability
Limitation of Liability
EmCaps is not liable for any indirect,
incidental, or consequential damages arising from the use of our products or
website.
9. Governing Law
Applicable Law
These terms and conditions are governed by
the laws of the UAE. Any disputes will be resolved in the courts of the UAE.
10. Promotions
Terms and Conditions of Promotions
Promotions, discounts, and offers are
subject to specific terms and conditions. Please review the details of each
promotion on our website.
11. Legal and Export Restrictions
Export Restrictions
We comply with all UAE export regulations.
It is your responsibility to ensure that the products you order comply with
your local laws.
